Strategic Partnership Package - What sets Synapteck Solutions apart
When you enter a Strategic Partnership agreement, Synapteck will provide you with a guaranteed number of service hours each month for a flat monthly fee. All standard services are included as well as the strategic planning and full scale IT management services below. The all inclusive package rates are significantly reduced from our regular fees, making the Strategic Partnership Package the best value in Chicago.
Disaster Recovery & Business Continuity Planning
What needs to be done to get your e-mail back online quickly in the event that the server dies? What needs to be done to get you back in business if a fire destroys your office space? These are not things most people want to think about, however it is critical to your business. We are very experienced in developing the disaster recovery and business continuity plans and keeping them relevant and current.
Purchase Management
If you dread purchasing new technology products, you are not alone. The available selection can be overwhelming and the descriptions often all sound the same. We don't resell hardware/software; instead, we stay current on existing and emerging products and leverage our relationships with reputable vendors and negotiate on your behalf. We handle RMAs and manage manufacturer warrantee returns.
Policies, Procedures & Documentation
One of the most important functions of IT management is clearly defining the policies and procedures for every technology function, then documenting them and keeping them current as systems evolve. This function alone can save untold sums in the future and prevent costly outages to your mission critical systems. However, this is one area that is severely lacking in almost every IT department everywhere; especially in small and/or growing businesses. We are very experienced at managing PP&D and incorporate it into every project and task.
Regulatory Compliance
Does your industry require IT compliance with published standards? We are very adept at understanding and implementing regulatory standards. Staying on top of compliance is priceless when your business gets audited.
Subcontractor Management
As good as we are it is inevitable that some jobs will be beyond the scope of our resources. However, you can rest assured that the subcontractors we hire share our values and philosophy and we manage them appropriately.
Health Checks & Monitoring
Almost every IT disaster starts small (maybe even undetectable) and crescendos over time. They are most always preceded by warnings messages and sometimes can cause small “tremors” on the network hours, days or weeks prior to erupting. Diligent monitoring of the events happening on your network and careful interpretation of such is essential to averting tragedy. We specialize in frequent and regular health audits as well as deploying monitoring tools that provide automated alerts when a system anomaly or error occurs.
Vendor Management
The number of technology vendors you have to deal with keeps getting bigger all of the time, especially if you want the best deals. We can take that burden off of your shoulders and manage your ISP, vendors for mobile devices, off site media storage, telecom, payroll systems and many more.
Personnel Training
We can train your staff on existing technology you own to improve performance immediately. Additionally, we train them on new technologies we implement as well as any upgrades that will affect them. Most importantly, we provide security training to your staff to help reduce the likelihood of a preventable security breach. No security measures can ever be effective if your staff is not aware of and following proper security protocols. The vast majority of security issues are caused by the actions of internal users. Many times, this is unintentional and a result of a lack of knowledge of very basic security procedures
We know you have a choice when it comes to your computer network service provider. We also know how important it is to make the right choice.
While other consultants cover only your most basic computer network needs, Synapteck is the complete solution for all of your technology needs.
Affordable rates and focused customer service makes Synapteck Solutions the right choice for businesses in Chicago, hands down.
